Knowledge · Illustrative use case
Internal knowledge assistant
Give staff grounded answers from policies, procedures and past work instead of hunting through shared drives.
- Step 1
The problem
Knowledge is spread across SharePoint, ticketing systems, email and people's heads. Staff spend significant time searching, asking colleagues, or working from out-of-date versions. New starters take months to become productive.
- Step 2
The AI opportunity
A retrieval-augmented assistant that answers questions from approved sources, cites where the answer came from, respects existing document permissions and says so when it does not know.
- Step 3
Our approach
- 1.Inventory sources and confirm which are authoritative
- 2.Build identity-aware retrieval so users only see what they are already allowed to see
- 3.Create an evaluation set of real staff questions with expected answers
- 4.Pilot with one function, measure, then expand
- Step 4
Expected business outcome
- Less time searching and re-asking
- Faster onboarding
- Fewer errors from stale documents
Outcome types are described without figures. Numbers come from your baseline and business case, not from a template.
- Step 5
How it is measured
- Time to answer for sampled questions
- Assistant usage and repeat usage
- Answer accuracy against the evaluation set
- Escalations to subject-matter experts
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